Watering, red, dry, scratchy eyes are a symptom of TED. They thought I had allergies also and took me that route – allergy drops did not help and my eyes hurt worse. It was not until I got to an opthamologist that understood TED and made sure I got the information and teaching I needed to protect my eyes. It was a tedious and constant routine. He taught me that the ones called artificial tears is not enough for severe TED – those drops will only last 5 minutes, but taught me to get the dry eye solution lubricants (there are several brands and varieties and yes, get the ones that are perservative-free) and to use then as often as I needed. I had it so bad, he said every 15 minutes waking and to use the night-time lubricating ointment and a mask at night. That was my routine until I got out of the hot phase and could get the surgeries to reconstruct my eyes and eyelids. He also taught me to avoid air movement – that includes being in the line of A/C or heater vents, ceiling fans, etc. and to avoid dry or windy weather. If I could not avoid it to use a humidifier. I worked and slept over a humidifier. At times, I had to wear safety glasses indoors when just the still air wafting past me as I walked through the house dried out my protruding eyeballs. Outdoors, I made sure I had protective wrap-around, with wide sides type of sunglasses and on a windy day had to wear optometry dark glasses (they kind they give you after they dialate your eyes) over safety glasses for double-protection. Another thing to note, is to have someone check your eyes when you are asleep. It may seem like you can close them when you close one and look in the mirror but when you sleep muscles relax and if a sliver of your eyeball is exposed while you sleep, it can dry them out. If you try using a mask while you sleep, get the kind that “cup” over your eyes so there is room for eye movement while you sleep or you eyelashes may bother you. If you have TED and your eyes have begun to protrude, they may each protrude at a different rate. A good Opthamologist will measure this and monitor it. If they are protruding, it is one of the symptoms. Another is for the eyelids to receed (top ones up and bottom ones down) so that you cannot close your eyes and when open you have a startled look. All of this causes them to dry out even more. When my eyes get real sore, I have to close them down with nightime lubricating ointment and a mask until they are re-lubricated to the point they do not hurt anymore then live with the lubricating drops – these allow you to see once used so they are for waking hours. Using the ointment you will not be able to see, so, you have plan accordingly. There is one other thing that helped me in the midst of the hot phase and severe TED and I still have them years later – that is punctum plugs – they really help keep more of the good moisture on the eyeballs. One last symptom of TED is eye-fatigue because the eye muscles are so swollen, and rubbery (causing the protrusion). Mine got to the point were they hurt all the waking time – just normal reactive eye-movement was fatiguing. I couldn't wait to close them down. There is light at the end of the tunnel. I survived and so did my eye-sight. I am grateful to the proacitve and caring doctors I had. I hope you get good medical help. Eyesight is a precious gift.